Before you start

To help us review your claim quickly, please have these ready before you begin:

Have these ready

Trip booking confirmation or itinerary
Date and location of what happened
Receipts, invoices, and proof of payment for any costs claimed
Refund, credit, or cancellation confirmation, where available
Evidence for the issue, such as a medical note, airline letter, police report, or provider confirmation

To avoid delays

You can upload documents in the form. Missing documents are the most common reason for delays, so please include anything you already have.